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Nearly 80% of your guests want to stream their content
They want to watch what they want when they want through their favorite applications like HBO Now®, Showtime®, Hulu®, YouTube®, Spotify®, Pandora®, NBC Sports®, ESPN®, etc.
Casting is the enhancement that your guests are clamoring for. The BeyondTV iCast solution will boost guest convenience and in-room entertainment satisfaction. With BeyondTV iCast, hotels can provide guests with the ability to cast hundreds of apps allowing them to watch shows and movies or listen to their music from their personal devices directly on their guest room televisions
As the vast majority of guests increasingly look to video streaming services as the main source of television entertainment, hotels around the world are under pressure to deliver the advanced functionality that is increasingly expected by today’s travelers. HIS’ BeyondTV iCast platform caters to this need by allowing users to directly cast content from hundreds of apps. Leveraging a guestroom’s existing Wi-Fi connection, guests equipped with an iPhone®, iPad®, Android phone and tablet, Mac® and Windows® laptop can effortlessly and instantly make use of a larger screen without the need to install additional software or download an app to work.
BeyondTV with Amazon Alexa integration
BeyondTV’s Digital Concierge with Amazon Alexa® integration provides a voice-based guest engagement software running on in-room hardware like the Amazon’s Echo® and Dot. This service is customized to your property with our proprietary business software tool, and installed atop the leading hardware and natural language processing platforms. With our proven best practices, you are ensured of high utilization rates and an optimal guest experience – ensuring your guests’ engagement is personal and remarkable. BeyondTV’s Digital Concierge enables you to serve your guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward your brand. When your guests talk, you win!
CONTROL THE TV – Guests can now control the TV by voice commands such as:
and much more.
REQUESTS – Guests simply ask their BeyondTV Digital Concierge for things like:
and much more.
RECOMMENDATIONS – Provide top-quality local recommendations to your guests – dinner recommendations from your property’s chef, drink recommendations from the resident mixologist or favorite attractions shared by a local celebrity. Sample commands such as:
and much more.
GREETINGS – Make guests feel instantly welcome with custom greetings for VIPs, wedding guests, conference attendees, or any other group.
and much more.
INFORMATION – By sharing information in a fun and interactive way you can stop the guest service phones from ringing with the same questions over and over again and even redirect your guests toward high margin offerings. Provide quick answers to the most common questions such as:
and many more.
• Custom Reporting – Create custom reports for your departments that will help them better prepare for and meet guest demands.
• Cross-Property Benchmarking – See how the questions being asked on your property compare to those being asked on properties across the globe
CONVENIENCE & SECURITY –
The BeyondTV iCast solution provides an added layer of security for guests. By maintaining login and passcode information on their own personal devices, guests keep private information private. Also, as an added convenience, they do not have to input the information into the entertainment system as they have already logged into their applications on their own device.
BeyondTV Mobile App
The BeyondTV APP enables your guests to fully participate in and control their hotel experience. They will be able to avail themselves to a wide array of hotel services and functions as well as local attractions and businesses. BeyondTV gives your guests access to hotel amenities including housekeeping, in-room dining, spa, valet, transportation, express checkout and other concierge services. They can even order lunch or drinks from the pool.
BeyondTV connects them:
Here you can create the content that will be used within the module.
Your customized hotel app
Set alarms and wakeup calls
Housekeeping requests like additional towels, shampoo, pillows, etc.
Order room service
Request valet and laundry
Hail a taxi or limousine
Hotel dining menus and reservations
Information on local businesses and attractions
Review billing and purchases you made
Despite its well-intentioned goals of providing guests with an up-to-date and seamless online experience, both Orchard Hotels properties continued to receive negative guest feedback regarding poor W-Fi connectivity and slow speeds. This recurring issue was only made worse due to the presence of thick walls and large coverage areas that made it virtually impossible for existing equipment to transmit a strong and stable Wi-Fi signal. Being located in a city known for its tech-savvy spirit, hotel staff recognized the critical need to upgrade its network abilities in order to remain competitive within its geographic market. Both properties also realized that catering to the latest guest trends meant having to work with a reputable provider that could satisfy growing demands for device-casting and voice-activated technology.
A solution that leads the hospitality industry in wireless casting technology, BeyondTV allows guests to leverage guestroom televisions to view essentially any content accessible via their smart devices on a much larger screen. Guests can for example use this functionality to view online streaming subscriptions, personal videos and photos, or to access social media accounts such as Facebook and Twitter. Guests of Shephard’s Beach Resort can also use BeyondTV to review their hotel bill at any time, and can take advantage of the platform’s ability to share details on upcoming resort events. Guests can even use BeyondTV to reserve a VIP table at either the resort’s tiki bar or night club, providing enhanced revenue opportunities.
Questions? Demo? Contact us!
600 Cleveland Street Suite 830
Clearwater, Florida 33755