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Challenge

Desiring to implement a Wi-Fi infrastructure that could fully accommodate an array of online guest preferences and behaviors, Ambassador Hotel Kansas City sought out a reputable solutions provider that could ensure a strong and consistent internet signal throughout the property in order to meet the specific demands of each guest. With IoT-based devices and services now a common feature in consumer homes, hotel leadership also strived to partner with a provider that could deliver on expectations for seamless access to personalized streamed content along with the latest in convenience-enhancing voice control technology.

With a hotel’s Wi-Fi capabilities serving as one of the top guest concerns as well as forming the backbone of any IoT-based service, Hotel Internet Services was able to provide the property with a future-proof network that could fully cater to both guest and operational needs. This was achieved using advanced Ruckus technology to ensure a strong and consistent signal throughout the premises.

By implementing BeyondTV, each guest at the Ambassador Hotel Kansas City can also stream personal content from their devices onto guestroom televisions without first needing to input sensitive login information. Utilizing patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button.

Through an integration with Amazon’s Alexa and Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV also ensures that the property’s guests can experience enhanced convenience via complete voice control over guestroom amenities such as televisions. Guests can also use voice control to find out hotel or local information, as well as issue requests for items such as extra towels, with any voice commands seamlessly converted into text messages and relayed directly to the front desk.

“When guests now visit hotels, they fully expect to be able to carry on with the ability to connect multiple devices, access their own personalized content and receive the sort of instant convenience that they are accustomed to when at home,” says Michael Hammontree, general manager at the Ambassador Hotel Kansas City. “In working with HIS, we are now able to fully deliver on each of these needs. HIS also ensures that we have a network and voice control infrastructure in place that provides the ability to later provide additional functionalities, allowing us to keep pace with guest behaviors and demands as they change.”

As a comprehensive guestroom entertainment and convenience-enhancing solution, other BeyondTV features may also include the ability for guests to access details on available promotions and services via guestroom television screen or by making an inquiry through Alexa. Further enhancing the potential for increased revenue is the option of using BeyondTV’s to play video loops showcasing additional offerings or even other properties that belong to a hotel brand. Such footage can be scheduled to play when a guest first enters the room or when the television remains inactive for a preset period of time.

Project Requirements

• Implement a Wi-Fi network capable of delivering a strong and consistent signal throughout the property in order to meet guest needs and accommodate IoT-based services.

• Provide guests with a seamless means of accessing hotel information and communicating requests to staff.

• Equip each guest with a secure yet hassle-free option of casting personalized content to guestroom televisions.

Solution

• Leverage HIS expertise to strategically implement an advanced Wi-Fi network that ensures all guest devices and hotel services are always able to benefit from a fast, secure and reliable internet connection.

• Utilize BeyondTV’s voice-activated abilities to provide guests with convenient control over in-room amenities, while also streamlining the ability to find out hotel information or make requests for items without having to leave the guestroom.

• Provide guests with the ability to access BeyondTV’s wireless casting abilities while ensuring that their personal information is always protected using the solution’s patented data privacy technology.

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