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Challenge

Colcord Hotel sought out a reputable provider with the industry expertise and resources to implement a solution capable of fully addressing guest demands for enhanced connectivity along with access to customized in-room entertainment and services. In seeking to deliver the highest quality in guest experiences, hotel leadership particularly desired to cater to the growing trend of guests bringing multiple high-powered personal devices that required a fast and reliable Wi-Fi network connection as well as the preference for access to personalized streamed content. With consumers increasingly becoming accustomed to the benefits of voice and virtual assistant technology in their homes, Colcord Hotel further strove to mirror such technology in order to provide guests with greater control over their hotel stay, with requests for hotel services or information being as easy as issuing a simple voice command.

In deciding to partner with Hotel Internet Services, Colcord Hotel was able to address such needs with the implementation of BeyondTV. The solution significantly serves as an all-in-one in-room technology hub that allows guests to experience the instant and personalized service that they have grown accustomed to when at home when using platforms such as Chromecast, Google Home or Siri. With guests increasingly declining to use a hotel’s video-on-demand services in favor of accessing personal streaming subscriptions, those staying at Colcord Hotel can now leverage BeyondTV to securely cast their content onto larger guestroom television screens. Eliminating the need for guests to enter in sensitive information such as usernames or passwords, BeyondTV takes data security a step further with its patented privacy technology that automatically deletes any usage data upon check-out. Guests are further provided with the option of deleting such information at any time with the push of a remote control button.

While catering to guest preferences for personalized content, guests staying at Colcord Hotel can also leverage BeyondTV to gain instant access to information on available hotel services as well as the ability to submit requests without having to pick up a guestroom telephone or visit the front desk. This can include locating details for on-site restaurant hours as well as reserving a table or ordering room service. With BeyondTV’s integration with Amazon’s Alexa and Volara, a leader in voice-based solutions for the hospitality industry, Colcord Hotel guests can further benefit from the even greater convenience of locating such details and requesting amenities using simple voice commands. This ability extends to providing guests with full voice control abilities over guestroom television functions such as changing channels, managing volume and powering the TV on or off without having to find the remote control.

Using the latest in Ruckus technology to upgrade Colcord Hotel’s guest Wi-Fi, HIS has ensured that each guest can connect multiple devices to the internet and can expect a fast and seamless experience regardless of the total number of devices connected to the network at any one time. With Ruckus access points strategically placed throughout the property, Colcord Hotel guests can be assured of their ability to find a strong and consistent Wi-Fi signal no matter where they may be located on-site.

Project Requirements

• Implement an advanced Wi-Fi network infrastructure capable of catering to multiple guest devices simultaneously and ensuring a stable, fast and secure connection.
• Accommodate guest preferences for access to streamed content subscriptions and ensure that guestroom televisions remain a central feature of the in-room entertainment experience.
• Remove barriers to enhanced guest satisfaction and communication by implementing a more efficient means of making service requests and locating hotel information.

Solution

• Strategically implement the latest in Ruckus access point technology throughout the property to ensure a strong and consistent Wi-Fi signal in all areas.
• Implement BeyondTV in each guestroom to provide guests with an instant and user-friendly ability to cast personalized content onto larger television screens.
• Leverage BeyondTV’s compatibility with Amazon’s Alexa to provide guests with instant access and control over hotel services using simple voice commands.