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Challenge

With guests increasingly expecting the ability to receive instant service while being able to personalize their hotel stay in a way that meets their unique preferences, Hotel Carmichael leadership sought out an advanced in-room solution that could provide each guest with instant and hassle-free access to hotel services and information. As guests become overwhelmingly accustomed to personalized content viewing options such as streaming services, the property also desired a means to allow guests to seamlessly access their own content subscriptions via guestroom television. Lastly, with the industry and guests increasingly concerned over the risk of exposure to viruses by touching potentially contaminated surfaces, Hotel Carmichael further sought out an alternative means for guests to interact with and control in-room amenities without having to come into direct physical contact.

HIS and it’s cutting-edge solutions were selected by Hotel Carmichael after having established itself as a leading and trusted provider of connectivity technology with Coury Hospitality, the hotel management company responsible for overseeing the newly constructed property. By opting to implement BeyondTV along with its integration with Amazon’s Alexa and Volara, a leader in voice-based solutions for the hospitality industry, the property will be capable of providing guests with an instant ability to locate hotel information or make hassle-free service requests using only simple voice commands and without having to come into direct contact with personnel. Further catering to growing demands for instant convenience and a desire to reduce unnecessary exposure to surfaces, BeyondTV’s voice abilities also extend to providing complete control over guestroom television functions without the need for a remote control.

As a comprehensive in-room entertainment solution designed exclusively for the hospitality industry, BeyondTV is capable of providing hotels with instant content casting abilities without the need for complex integrations or hardware replacement. With guests frequently concerned over privacy and data theft when staying at a hotel, BeyondTV significantly sidesteps the need to enter in sensitive information such as streaming service usernames and passwords. Also equipped with patented data privacy technology, BeyondTV is capable of automatically erasing all usage data upon check-out. Guests further have the option of deleting such data at any time.

With HIS additionally implementing a state-of-the-art Wi-Fi network at Hotel Carmichael, guests will also be assured of their ability to connect multiple devices and still receive a fast internet connection.  This was achieved by strategically placing advanced Ruckus access points throughout the property, ensuring a strong and consistent signal within all on-site areas.

Project Requirements

• Provide guests with instant and hassle-free access to all of their personalized content viewing preferences via the guestroom television.
• Ensure the safety of personal information such as usernames, passwords and browsing history.
• Offer instant guest convenience and the ability to maintain safe distances when communicating with staff, checking-out or seeking out details on available hotel services.

Solution

• Leverage BeyondTV’s hospitality-designed casting abilities to ensure seamless access to an array of personalized streaming services such as Netflix, Disney+, Amazon Prime and Spotify.
• Relieve guest concerns over data theft using BeyondTV’s patented and industry-leading data privacy technology.
• Utilize BeyondTV’s comprehensive in-room service features to provide guests with a safe alternative to physical check-out or when communicating with the property and accessing amenity information by instead using a television remote control.