Introduction
Situated on Australia’s iconic Sunshine Coast, Mercure Sunshine Kawana Waters is a modern 81-room luxury property operated by Accor. Boasting a 4.5 star rating, the hotel features a wide range of amenities to ensure guest comfort and satisfaction, including an onsite restaurant and bar as well as meeting spaces for those traveling for business. Regardless of whether their guests are visiting for work or leisure, Mercure Sunshine Kawana Waters also seeks to provide an enjoyable in-room experience by providing each guest with full personalized control over TV-based entertainment.
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Challenge
Recognizing that many guests no longer find value in traditional satellite TV channel offerings, Mercure Sunshine Kawana Waters sought out a robust solution that could cater to widespread demands for access to personal streaming subscriptions. At the same time and in order to ensure high adoption rates, the hotel realized that it needed a solution able to provide an easy and intuitive experience, even for first-time users, while additionally providing enhanced security measures able to safeguard sensitive guest information.
Project Requirements
- Address modern guest expectations for access to streaming subscriptions on guestroom TVs.
- Ensure that guests are able to experience ease-of-use regardless of their experience level with technology.
- Address potential guest concerns over data security and privacy.
Solution
- Leverage GuestCast with its ability to provide instant compatibility with thousands of mobile streaming apps.
- Provide guests with a simplified device-pairing process that minimizes the need for staff assistance.
- Utilize GuestCast to sidestep the requirement for guests to enter-in streaming subscription login details on guestroom TVs.


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