The Carvi Hotel NYC – Ascend Choice Hotel

Installation Spotlight

Introduction

Located in the heart of New York City, The Carvi Hotel NYC, Ascend Hotel Collection serves as a modern and stylish property within walking distance of many of the city’s most popular attractions. For guests seeking an enjoyable onsite experience when not venturing out into the city, enticing property offerings include a rooftop terrace featuring spectacular skyline views, a modern fitness center, as well as complimentary food & drink items in every guestroom. To ensure that each guest can experience enhanced enjoyment when opting to remain at the property, The Carvi Hotel also strives to provide them with access to the latest advances in guestroom entertainment.

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Challenge

Previously providing guests with access to traditional cable TV, The Carvi Hotel NYC recognized that a majority of today’s guests increasingly prefer to view content from personal streaming subscriptions that align with their unique preferences. Also seeking to attract tech-savvy guests, the property sought out an in-room entertainment platform featuring the latest capabilities that the industry has to offer. This not only includes the ability for guests to effortlessly access virtually any type of streamed content on guestroom televisions, but also the capability to provide consistently high-quality service performance.

By selecting BeyondTV GuestCast, the property significantly can provide each guest with instant access to virtually any streamed content of choice on guestroom televisions while guaranteeing a user-friendly experience. Regardless of whether a guest desires to stream from services such as Netflix, Hulu, Disney+ and much more, all that is needed to pair personal devices with guestroom TVs is the simple scanning of a QR code.

“Cable TV is now viewed as an outdated form of entertainment that stands in stark contrast to the personalized services that guests now seek out, so we found it essential to address this demand in order to maintain a competitive edge and heightened guest satisfaction… Without having to require any involvement from cable channel providers and after a swift installation, BeyondTV GuestCast is able to fully provide the custom-tailored entertainment and ease-of-use that guests now routinely expect. Its built-in analytics functionality also provides us with the opportunity to ensure that guest experiences remain seamless and of the highest quality.”   

Mark Arend

Partner at Carvi Hotel NYC

Providing hoteliers with access to an analytics dashboard, BeyondTV GuestCast allows The Carvi Hotel NYC to continuously monitor usage and system performance. This ability notably allows properties to measure the success of their guestroom entertainment strategies while also providing real-time insight into performance issues requiring immediate attention. As a solution designed for the specific needs of the hospitality industry, BeyondTV GuestCast’s analytics dashboard can also be used to measure Wi-Fi signal strength by individual guestroom. This further enables hoteliers to instantly identify and resolve any connectivity issues before guest satisfaction rates are negatively affected.

Project Requirements

  • Provide guests with a modern in-room entertainment viewing experience reflecting the industry’s latest advances in content streaming technology.
  • Ensure a user-friendly experience for each guest to prevent potential frustration.
  • Provide guests with reliable high-quality system performance in order to sidestep any risks of a reduction in satisfaction.

Solution

  • Leverage BeyondTV GuestCast’s robust and flexible design to provide guests with options to stream virtually any content of preference.
  • Equip guests with BeyondTV GuestCast QR codes to ensure an easy and hassle-free device-pairing process.
  • Utilize BeyondTV GuestCast’s advanced analytics dashboard to monitor performance and connectivity quality in order to swiftly identify and resolve any issues.
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