The Hills Hotel, Laguna Hills, CA – Ascend Choice Hotel

Installation Spotlight

Introduction

The Hills Hotel is a Choice Hotels boutique property serving as a tranquil oasis in the South Californian city of Laguna Hills. Guests staying at the hotel can look forward to experiencing complete relaxation with amenities that include an outdoor swimming pool and hot tub, an onsite fitness center and happy hour cocktail specials at the property’s Emerald Lounge bar. Notably, hotel leadership also strives to deliver total guest satisfaction by aiming to keep pace with the latest expectations for in-room guest entertainment.

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Challenge

Recognizing a significant reduction in the number of guests using the property’s premium cable TV channel offerings, The Hills Hotel notably understood that today’s market now universally requires the adoption of content streaming technology in order to keep pace with modern guest expectations. However, the property also determined that it needed to adopt a platform that could sidestep potential challenges for guests who are inexperienced with streaming solutions to ensure a user-friendly experience for all.

Identifying BeyondTV GuestCast as the most capable solution in addressing these needs, The Hills Hotel can now offer each of its guests instant access to virtually any type of streamed content on guestroom televisions- from Netflix and Hulu to HBO Max, Disney+, YouTube and much more. Significantly, the platform also guarantees a painless guest experience regardless of tech savviness by offering a simplified device pairing process that is as easy as scanning a QR code. Guests can also make use of BeyondTV GuestCast’s optional remote in order to stream personal content with the push of a button.
“I was instantly impressed by the simplicity and ease-of-use that BeyondTV GuestCast provides while still serving as an advanced platform that can fully address any guest entertainment preference… When deciding on whether to implement a streaming solution, I, like many other hoteliers, did consider potential implications, such as a drain on available Wi-Fi network resources, but BeyondTV GuestCast, if anything, has actually led to improved connectivity performance. We have observed that the solution has led to more guests, such as families watching content together on guestroom TVs, as opposed to individually on separate devices, which has substantially cut down overall bandwidth use. These results have only been further enhanced thanks to BeyondTV GuestCast’s analytics dashboard which provides us with a real-time overview of Wi-Fi network health throughout the premises.”
Ronnie Torres

General Manager of The Hills Hotel

In addition to providing the hotel with system monitoring capabilities to ensure continuous high-quality performance, BeyondTV GuestCast’s analytics dashboard can also measure Wi-Fi signal by individual guestroom. The Hills Hotel has notably already credited this capability with the identifying of areas where Wi-Fi performance has lagged, and has been able to leverage the analytics provided by BeyondTV GuestCast to work with IT personnel in implementing an effective solution.

Project Requirements

  • Provide hotel guests with the latest advances in guestroom entertainment.
  • Ensure that all guests can easily interact with an in-room entertainment solution regardless of technological expertise.
  • Maintain a consistent level of high-performance quality and reliability.

Solution

  • Deploy BeyondTV GuestCast in order to provide each guest with seamless access to virtually any streaming subscription of choice on guestroom televisions.
  • Ensure a hassle-free device pairing process for effortless content casting capabilities.
  • Leverage BeyondTV GuestCast’s analytics dashboard to swiftly identify and resolve any lapses in system and online connectivity quality.
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